As your trusted local florist serving homes and businesses across Hillingdon, we pride ourselves on delivering only the freshest and most beautiful blooms. Every bouquet and arrangement is carefully crafted and hand-delivered, backed by our Fresh Flowers Guarantee for the Hillingdon community. Your complete satisfaction is our priority, and our returns, refunds, and complaints process is designed to be clear and supportive to ensure your peace of mind.
While we take every care in packaging and delivering your flowers, on rare occasions items may arrive with damage due to transit or unforeseen circumstances. If your order has been damaged on arrival, please notify us as soon as possible—preferably on the same day of receipt. We kindly ask that you provide clear photographs of the flowers and packaging to help us assess the issue swiftly. Our team will then advise on the next steps to either refund your purchase or send a replacement, depending on your preference. Resolving such issues promptly reflects our dedication to flower freshness and customer happiness in Hillingdon.
At Flowers Hillingdon, we guarantee that your flowers will arrive fresh and beautiful. We expect our blooms to remain vibrant for a minimum of five days from delivery when cared for according to our guidelines. If you find your flowers wilting or losing vitality within this freshness window, please let us know immediately. We may request images for verification, so we can address your concerns quickly. Your satisfaction with the quality and longevity of our arrangements is of utmost importance to us.
If your flowers arrive damaged, fail to meet our Fresh Flowers Guarantee, or otherwise fall short of expectations, we are committed to making it right. Depending on the issue and your preference, you may choose between:
Please notify us within 48 hours of receipt to initiate a refund or replacement. This helps us uphold our high service standards and freshness promise.
Your feedback is essential to keeping Flowers Hillingdon a trusted florist for our neighbours. If you have any complaint—be it about product quality, delivery, or your experience—please contact us promptly. Please include your order details, a description of the issue, and any supporting photos where relevant. Our team will acknowledge your complaint swiftly and aim to resolve it within 48 hours. We take every concern seriously and use your feedback to improve our service.
Flowers Hillingdon is proud to be part of the local Hillingdon community, serving both homes and businesses with care, reliability, and a strong tradition of customer satisfaction. Your trust and happiness with our flowers are our top priorities, as we strive to bring you the freshest blooms and peace of mind with every delivery.
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