These Terms & Conditions ("Terms") govern your use of the Flowers Hillingdon online shop and apply to all flower delivery orders placed across Hillingdon and surrounding areas. Please read these Terms carefully before placing an order, as they outline your rights, obligations, and the service relationship between you (the customer) and Flowers Hillingdon ("we", "us", or "our"). These Terms apply in addition to your statutory rights as a consumer under UK law.
These Terms apply to all orders placed via the Flowers Hillingdon website for the delivery of floral arrangements and related gifts within Hillingdon and surrounding postcodes. By submitting an order, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts. If you are not the intended recipient, you warrant that you have authority to provide the recipient’s delivery details.
Placing an order with Flowers Hillingdon via our online platform is simple. Browse our range of floral products, select your desired items, choose your preferred delivery date, and proceed to checkout. You must supply accurate and complete information, including the recipient’s delivery details and a valid payment method.
Upon submitting your order through our site, you will receive an email confirmation acknowledging receipt of your order request. This email does not constitute acceptance of your order but confirms its receipt. The order is only accepted and a contract formed once you receive a dispatch confirmation from us. If for any reason you do not receive your confirmation email, please check your spam folder or contact our support team.
The availability of items offered is as displayed on the website at the time of ordering. In rare cases, due to seasonal fluctuations or market conditions, certain flowers or packaging may not be available. If substitutions are necessary, we will use flowers of equal or greater value and maintain the style and sentiment of the requested arrangement. We will make reasonable efforts to contact you regarding significant substitutions before dispatch.
Orders must be paid in full at the time of placing the order. We accept major credit and debit cards and other payment methods as shown at checkout. By providing your payment details, you confirm that you are the authorised cardholder and that sufficient funds are available to complete the transaction.
All prices are listed in GBP and are inclusive of VAT unless otherwise stated. Delivery charges, where applicable, will be clearly displayed before you complete your purchase. Your payment will be processed securely in accordance with industry standards for online transactions.
If a payment is declined, the order will not be processed and you will be notified accordingly. We reserve the right to refuse or cancel orders at our discretion, including for reasons relating to suspected fraud or in the event of unavailability of products or delivery dates.
Flowers Hillingdon offers flower delivery services throughout Hillingdon and the neighbouring areas as outlined on our website. Standard delivery times, options, and applicable charges will be presented during the checkout process. We are unable to guarantee precise delivery times but will endeavour to meet your delivery requests as closely as possible.
It is your responsibility to provide correct delivery information, including the recipient’s full name, address, and contact details. We cannot accept responsibility for delayed or failed deliveries arising from incorrect or incomplete information. Where permitted, should the recipient be unavailable at the time of delivery, we will attempt to leave the item with a neighbour, in a safe place, or provide redelivery instructions.
We recommend ordering at least 24 hours in advance of the desired delivery date, especially during busy periods such as Valentine’s Day, Mother’s Day, and festive holidays. While we aim to fulfil all orders on time, events out of our control (such as severe weather, transport disruptions, or supply shortages) may occasionally impact delivery schedules. If a delivery is delayed or cannot be made as agreed, we will contact you as soon as practical to discuss alternative arrangements.
If you wish to cancel or amend an order, please notify us as soon as possible. Cancellations or changes can only be accepted if the order has not already been prepared, dispatched, or delivered. Due to the perishable nature of flowers, cancellations are generally not possible on the intended delivery day or once the item is out for delivery.
To request a cancellation or amendment, please use the contact form on our website, quoting your order number and delivery details. We will confirm in writing whether your request has been accepted and issue any eligible refunds to the original method of payment. Refund processing may take up to 5 working days, depending on your bank or card issuer.
Where you have a statutory right to cancel (for example, if the goods are faulty or not as described), your consumer rights remain unaffected. In these cases, please contact us promptly with photographic evidence so we can investigate and resolve the matter to your satisfaction.
Due to the perishable nature of flowers and floral arrangements, returns are only accepted where goods are received damaged or do not match the description provided at the time of order. You must notify us of any issues with your delivery within 24 hours of receipt. We may request photographs to assess the problem and may offer an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances.
Refunds will be made to the original payment method used at the time of order. If the refund is not received within a reasonable timeframe, please contact us so we can liaise with your payment provider if necessary.
We take great pride in the freshness and quality of our flowers and arrangements. Seeds, gift items, and plants are sourced from reputable suppliers and prepared by experienced florists. While every effort is made to ensure your chosen product matches its online image and description, natural variations in colour, size, and shape may occur.
In the event that any part of your chosen arrangement is unavailable, we may substitute items with flowers or packaging of equal or greater value, in line with the intended style and message of your order. Significant substitutions will be communicated to you ahead of delivery wherever practicably possible.
Our service allows you to include a personal message with your flower order. We reserve the right to withhold or edit any message that is deemed inappropriate, offensive, or illegal, at our sole discretion. Messages should not contain any unlawful, harmful, or discriminatory content, and sending such will be grounds for order cancellation.
While we make every effort to deliver high-quality products and services, Flowers Hillingdon will not be held liable for:
Our total liability to you for any losses or damages arising from your order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid for the relevant order.
You agree not to use the Flowers Hillingdon site for any unlawful or prohibited purpose. You are responsible for ensuring your account details are secure and for all activities carried out under your account. Any misuse, attempted fraud, or provision of false information may result in your access being restricted or terminated.
Gift vouchers and promotional codes issued by Flowers Hillingdon may only be used as specified on relevant promotional material and cannot be exchanged for cash or used in conjunction with other offers. Expiry dates and terms of each promotion will be clearly stated. Improper use of promotions may result in order cancellation or refusal of the discount.
Flowers Hillingdon is committed to protecting your privacy in accordance with UK data protection law. Any personal information provided will be processed and stored securely for the purposes of fulfilling your order, delivery, and follow-up service. We do not share your details with third parties except as necessary to process and deliver your order. For more information about our privacy practices, please refer to the Privacy Policy on our website.
Flowers Hillingdon reserves the right to modify these Terms & Conditions at any time. The version of the Terms in force at the time your order is accepted will apply to your order. Updated Terms will be posted on our website and, where appropriate, notified to you via email or with your order confirmation.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. All contracts and services provided by Flowers Hillingdon are subject to the exclusive jurisdiction of the courts of England and Wales. You and we agree to submit to the exclusive jurisdiction of these courts for any dispute arising under or relating to these Terms.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall remain valid and enforceable.
These Terms & Conditions and our current prices and delivery details set out the entire agreement between Flowers Hillingdon and customers relating to the provision of flower delivery services in Hillingdon and surrounding areas. No other statements or terms shall apply unless agreed in writing by us.
If you have any questions regarding these Terms & Conditions or need assistance with an order for flower delivery in Hillingdon, please use the contact form on our website. Our team is here to help and will respond to your query within a reasonable timeframe.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hillingdon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hillingdon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
